A ticketing system is the most widespread medium of communication that web hosting companies offer to their customers. It is usually part of the billing account and is the fastest way to fix a problem that takes a certain period of time to investigate or that needs to be forwarded to a system administrator. Thus, all comments provided by either party will be stored in the exact same location in case somebody else wants to work on the issue in question and the information in the ticket will be available to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it’s not included in the web hosting Control Panel, which implies that you will need to sign in and out of at least two accounts to carry out a certain operation or to reach the hosting company’s client care team. In case you wish to manage a handful of domains and each one of them is hosted in its very own account, you’ll have to use an even larger number of accounts simultaneously. In addition, it may take significant time for the hosting provider to reply to your ticket request.

Integrated Ticketing System in Shared Website Hosting

With a shared website hosting from us, you won’t ever have to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can quickly access any support ticket while you’re browsing through your website files or modifying different account settings. The ticketing system is being closely monitored 24x7x365 by our customer care staff members and the ticket response time is maximum one hour, but it rarely takes more than twenty minutes to get assistance. Unlike certain providers, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you like and request information concerning any billing or technical problem. In addition, you can read a collection of educational articles, which will help you fix the most commonly faced difficulties on your own.

Integrated Ticketing System in Semi-dedicated Hosting

In case you’ve got a semi-dedicated server account with us and you would like to get in touch with our client care team representatives, you’ll be able to open a ticket straight from your Hepsia Control Panel instead of going through a completely different technical support platform like you’ll need to do with the vast majority of web hosting providers on the market. Our integrated ticketing system will allow you to open a new ticket without efforts and to browse through older tickets using a clever search filter. You will also be able to take a look at the applicable knowledgebase articles that our system will present to you in accordance with the problem category that you choose for your new ticket. You can perform all the abovementioned operations without logging out of your Hepsia Control Panel at any time, which goes to say that in case you stumble upon any complication or have an inquiry, you can contact our support engineers and solve the particular issue in no more than sixty minutes through one platform.