A live chat is among the many channels of communication provided by some web hosting suppliers as a part of their support service. Depending on the service provider, the chat can be used for pre-sales, billing and/or tech assistance. This way of contact is faster in comparison to a support ticket and it makes it less likely to misspell or misunderstand anything as compared to a call with a representative. What's more, if the trouble that you experience requires some time to be investigated and dealt with, you will be able to do something else at the same time instead of just waiting, like you'd have to do if you call. You can also use a live chat assistance service absolutely free provided that you have world wide web accessibility even if your hosting provider is based in a different country and they do not have a local telephone number that you can call.

Live Chat Support in Shared Website Hosting

We supply a live chat assistance service for all shared website hosting that we offer and we're able to support you with almost everything in real time. In case you don't have an account with our company yet, we can provide you with more information about the plans in order to help you to select the most appropriate package. In case you are an existing client, we can help you with any general or billing issue in addition to with numerous common technical matters, for example an e-mail address setup in a desktop e-mail client. If you are unable to call us for whatever reason or you are in some country where we do not have a local telephone number, our live chat will be the best option to get in touch with us. Certainly, some matters require additional time to investigate and test, therefore you'll have to open a ticket to our technicians, but nonetheless, we are able to save your time and assist you with quite a lot of problems on the chat.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support as standard with our services, which means that if you have any kind of questions concerning our semi-dedicated hosting, you're able to get in touch with our customer support team at any moment regardless if you have already acquired your account or not. Generally, the chat service is intended for billing, pre-sales and general questions and issues, but we can help you with a lot of technical questions too. We can help you pick the ideal plan for your websites if you don't have an account yet, we can reply all the billing questions or concerns you could have or we can help you with installing your new email address on your computer or smart phone - all the aforementioned will be done quickly because our live chat service is available all day long, every day. Whenever you require support, you can talk to an agent and save time and effort.