If you ever face a problem with your site and are unable to deal with it yourself, ask the respective hosting provider’s client support staff to help you bring the site back online. A fast resolution would be best, but many companies respond within twenty four hours and even more, particularly if you’re working with a hosting reseller. Even if your problem can be sorted out easily, your site may not function properly or it may not be accessible whatsoever for a prolonged time period, so you may lose potential customers as it’s quite unlikely that anyone would be dying to go back to a site that’s broken. For this reason, you need to make certain not only that you can touch base with your web hosting company, but also that they can answer and help you in a well-timed fashion. If an application update doesn’t proceed smoothly or if you delete something incidentally, for instance, the website must be restored speedily so as to prevent elongated inaccessibility.

One-Hour Response Guarantee in Shared Website Hosting

With a shared website hosting from our company, you can forget about waiting for hours and hours on end, or even a whole day, to obtain an answer to a support ticket or an email. Irrespective of when you get in touch with us, we will help you out within sixty minutes max with any technical or sales queries that you might have. In reality, our real reaction time scarcely ever surpasses 20 to 30 minutes. As we are available 24x7x365, you’ll always receive help in a timely manner and we understand precisely how important that is in the digital age. Soon after you contact us, we will reply to your inquiries. If you encounter any technical complication, we’ll handle it on your behalf, or we’ll provide you with all the necessary information if there is something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you post a customer support ticket through your web hosting Control Panel or send an email regarding your semi-dedicated server, you’ll receive a response within no more than 60 minutes. You can touch base with us at any time in regards to billing, general or technical issues and since we’re available to you 365 days a year, you’ll invariably obtain support without any delay. Depending on the specific question or issue, we will provide you with more details, solve the obstacle if it’s been caused by something that’s within our reach or instruct you on how to proceed in case you need to alter a certain setting for a web-based app that we cannot access. You can forget about waiting around for a whole day for each and every answer. As it is, in the majority of cases we respond to tickets and emails within twenty to twenty five minutes max.