One-Hour Response Guarantee in Shared Website Hosting
With a shared website hosting from our company, you can forget about waiting for hours and hours on end, or even a whole day, to obtain an answer to a support ticket or an email. Irrespective of when you get in touch with us, we will help you out within sixty minutes max with any technical or sales queries that you might have. In reality, our real reaction time scarcely ever surpasses 20 to 30 minutes. As we are available 24x7x365, you’ll always receive help in a timely manner and we understand precisely how important that is in the digital age. Soon after you contact us, we will reply to your inquiries. If you encounter any technical complication, we’ll handle it on your behalf, or we’ll provide you with all the necessary information if there is something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you post a customer support ticket through your web hosting Control Panel or send an email regarding your semi-dedicated server, you’ll receive a response within no more than 60 minutes. You can touch base with us at any time in regards to billing, general or technical issues and since we’re available to you 365 days a year, you’ll invariably obtain support without any delay. Depending on the specific question or issue, we will provide you with more details, solve the obstacle if it’s been caused by something that’s within our reach or instruct you on how to proceed in case you need to alter a certain setting for a web-based app that we cannot access. You can forget about waiting around for a whole day for each and every answer. As it is, in the majority of cases we respond to tickets and emails within twenty to twenty five minutes max.