Although this is not the mainfactor to distinguish a dependable shared website hosting supplier from a bad one and a reseller from a real supplier, the option to call and talk to a live person is a sign that you are not using the services of a one-person company and that you will be able to get in touch with someone when you're in need of support. The phone support for website hosting services may vary from common to expert, so the problems which can be resolved with a phone call differ based on the provider. Usually, these matters are more basic and feature billing or first level tech issues as more complex issues generally require a support ticket where both you and the system administrators can track what's going on with a specific issue. Nevertheless, the option to call your provider will save you a lot of time and efforts for the numerous tiny problems that may eventually appear when you manage your website hosting account.

Phone Support in Shared Website Hosting

As we have live phone support 14 hours a day, you can call us and talk with our customer support representatives to get more information about any of the shared website hosting that we provide and ensure that our servers meet the system requirements for your websites prior to purchasing anything. For your convenience, we have phone numbers on three different continents and you'll be able to call the one nearer to you - in the USA, the UK or Australia. If you are already an existing customer, you can phone us about general and billing issues, or even about some tech ones. If the trouble is strictly technical or it requires more time to handle, you'll have to employ our ticketing system, that will allow both you and our technical support crew to track the information given by both sides.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be certain that there is always somebody to help you when you have any queries about the semi-dedicated server plans that we supply. Whether you would like to find out more about the plans, you have a billing issue or some general issue, you can just give us a call. Despite the fact that some more complicated troubles could need a ticket in order to give time to our technical support team to investigate, we're able to assist you with various tech questions over the phone as well, saving you precious time and efforts. Since we have data centers on 3 different continents - in the United states of America, the UK and Australia, we have local telephone lines in these countries as well. If you are in another country, we have an international number where you will be able to reach us.