Being able to contact your shared website hosting supplier when you have any kind of questions or experience any problems is very important and how fast they'll reply and take action is usually essential, in particular when your website is business-oriented, as longer downtime can often mean losing prospective customers. The support solutions are usually a way to identify genuine providers from resellers. The second generally answer only to e-mails or support tickets and you'll need to wait for a day or longer so as to get an answer. In case your problem needs several responses, you may end up losing several days in order to get a basic problem solved. When you use the services of a legitimate and reputable web hosting provider, you will be in a position to get in touch with the support at any time and receive a prompt response whatever the problem or your question is - customer, pre-sales or technical one.

24/7 Customer Support in Shared Website Hosting

The customer and tech support services for our shared website hosting packages are round-the-clock, thus you can forget all about waiting for several days so as to receive assistance. If you aren't our client yet, you can call us, chat with a representative or send an email message. In case you do have an account, you are able to open a support ticket in addition to the other three methods of communication. You are able to choose the most appropriate way to contact us based on what your location is or what equipment you're using. We can help you for almost any webhosting-related query that you may have or issue that you may experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you can open a ticket, but even then the max reply time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you pick, you'll be able to take advantage of our 24/7 technical support services even on public holidays. All of your web sites will be available all of the time and so will we. With many different communication options, you will be able to select the easiest method to contact us and find out about our services if you don't have an account yet, or request support if you're already one of our customers. You will be able to phone us, have a chat with a live consultant, send an email or open a support ticket from the Help section of your Hepsia hosting Control Panel. The last two options feature a one-hour answer time guarantee, although it hardly ever takes more than 20 mins to receive assistance whatever the nature of the problem. Using our customer and tech support services, we'll be there for you anytime you need us, not a few days afterwards.

24/7 Customer Support in VPS Web Hosting

Each virtual private server plan that we provide comes with 24/7 customer and tech support, therefore in case you encounter any trouble with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you will be able to contact us at any time, even holidays and weekends. For your convenience, we supply different methods of communication - telephone support with several local numbers around the world, live chat, e-mail messages as well as a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical problems as it will be easier to keep track of what is going on. The maximum guaranteed reply time for all of the e-mail messages and tickets is 1 hour, yet it hardly ever takes that long to get support. When you obtain the Managed Services upgrade that we supply, our admins will also support you with any kind of third-party software matters.

24/7 Customer Support in Dedicated Servers Hosting

If you obtain a dedicated server through our company, you're able to contact us anytime using different channels and the maximum time that you will need to wait for a reply is up to one hour, so you can forget all about waiting an entire day. Our customer and technical support service is online 24/7 no matter if it is a holiday or a weekend and we can support you with anything related to the applications that are pre-installed on the server. To contact us about a tech issue, you are able to open a ticket via the Help section of your billing Control Panel or you could send us an email message. If you have any general questions or you would like to know more about our hosting services before you order, you can also use our live chat or you could call one of the local telephone numbers that we have in several countries around the world. When you'd like to have support for third-party software that you can't deploy or operate effectively, you're able to add the Managed Services upgrade to your plan and our system administrators will assist you.