A Sixty–Minute Ticket Response Time Guarantee
All your support requests will be attended to in maximum sixty minutes after the support ticket or email was received. If your case requires further assistance from a system administrator, we’ll forward the support ticket or the email to the person on duty then leave a note to let you know that more time will be needed for arriving at the best solution. If you make use of the Optional Managed Services package, any of the server management tasks included there will be performed whenever you specify.
A Premium–Quality Client Support Service
Our customer support team will be at your disposal 24x7 should you require assistance with our Web Hosting Control Panel or with any of the apps that we install for you on the dedicated server. Furthermore if you require help with all the ordinary administration tasks on your server, you can have a glimpse at our Optional Managed Services package, that includes backup disk space, Operating System updates on a weekly basis, problem troubleshooting and installation services, server monitoring and restarting procedures, etcetera.
A User–Friendly Help Area
Every Linux dedicated hosting server includes our cost–free Web Hosting Control Panel, which offers a circumstantial knowledge base plus a selection of how–to video tutorials. Whenever you need assistance while working with the Web Hosting Control Panel, just click on the Videos or Help buttons in the top right corner.