Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Supplying top notch support in a timely manner is our top priority, so that we back up each shared website hosting plan with a one hour ticket resolution guarantee. As you post a ticket or drop an email, our user customer assistance team will do their best to generate the most acceptable answer to your issue and to supply you with guidance in a timely fashion.

  • Top quality support service
  • A Top–quality Support Service

  • You could write to us 24x7x365 with any query you may have in connection with our products and services. We have got experts available at all times to give you help whenever required. You can utilize the ticket system or send us a message at any moment, or pick–up the telephone or make use of the live chat within business hours.

  • Intuitive help center
  • An Intuitive Help Section

  • GWB’s Control Panel presents a complete knowledge base which is built into all parts. In each area, you will find a Help button that will load for you a selection of step–by–step tutorials on how to use a particular element or perform a specific action. Furthermore, we have produced mini seminar clips so that you could get a better idea of the Control Panel’s interface.