A 60 mins Inquiry Reply Guarantee
Each ticket that you submit to the client support crew will be handled in up to one hour. All standard queries are going to be resolved right away. Nevertheless, if the support inquiry you have sent us needs help from a capable administrator, we’ll send the ticket to him and will notify you about the hold–off.
Professional Client Assistance Service
Our tech help team will be on shift for you 24/7 to to take care of all assistance request tickets that you send to us. We offer customer help and support for all software packages that are pre–configured on your machine. These include our custom built Web Hosting Control Panel, the preferred Operating System plus the server administration panel (depending on the VPS type).
An Intuitive Help Zone
A thorough and constantly updated collection of articles is integrated into our in–house built Web Hosting Control Panel. It offers quick tips on how to carry out all the key site control tasks. The Help area offers you in–depth how–to articles and reviews and step by step video training. You can open the Help zone by clicking the Help or Video buttons in the upper right part of each Control Panel section.